Privacy Policy

Last updated: 21 April 2025

​

1. No Professional Advice

The information provided by FinchTech AI (FinchIQ) is for general informational purposes only. You should not rely on any content as professional advice (legal, medical, financial, or otherwise).

​

2. Accuracy Not Guaranteed

While we strive to deliver accurate, up‑to‑date information by combining multiple AI models, FinchIQ does not warrant that every response is correct or complete.

​

3. Use at Your Own Risk

Your use of FinchIQ and any reliance on its outputs is at your sole risk. FinchTech AI and its affiliates will not be liable for any damages arising from your use of the service.

​

4. Third‑Party Models

FinchIQ integrates outputs from third‑party AI providers (e.g. OpenAI, Anthropic, Google). We do not endorse or guarantee the accuracy of any single model’s output.

Last updated: 21 April 2025

 

FinchTech AI Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights.

 

1. Information We Collect

• Account Information: Name, email address, password (hashed), billing details.

• Usage Data: Questions you ask, timestamps, model responses, trust scores.

• Device & Log Data: IP address, browser type, operating system, crash reports.

• Cookies & Tracking: Session cookies, analytics cookies (Google Analytics), performance cookies.

​

2. How We Use Your Data

• Provide & Improve Service: To authenticate you, serve answers, and refine FinchIQ’s algorithms.

• Billing & Support: To process payments via Stripe, handle refunds, and respond to support inquiries.

• Analytics & Research: To analyse usage patterns, measure feature performance, and train our proprietary reviewer model.

• Marketing & Communications: To send transactional emails (account updates, receipts) and, if opted‑in, promotional newsletters.

 

3. Legal Basis for Processing (UK GDPR)

• Contractual Necessity: Processing is required to fulfil your subscription agreement.

• Consent: Where you opt in to marketing emails.

• Legitimate Interests: For fraud prevention, product improvement, and security monitoring.

 

4. Data Sharing & Disclosure

• Service Providers: Stripe (payments), SendGrid (email), Google Analytics (metrics), hosting providers.

• Legal Requirements: If required by law or court order.

• Business Transfers: In the event of merger, acquisition, or sale of assets, data may be transferred under confidentiality terms.

 

5. Data Retention

We retain your personal data as long as your account is active or as needed to provide you services. Usage logs and anonymised data may be kept indefinitely for research and quality improvement.

​

6. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your personal data

• Restrict or object to processing

• Data portability

• Withdraw consent (for marketing)

To exercise these rights, email privacy@finchtechai.com.

​

7. Cookies & Tracking

We use cookies to enhance your experience:

• Essential Cookies: Keep you logged in and secure.

• Performance Cookies: Help us understand usage and improve features.

You can block or delete cookies via your browser settings, though this may affect functionality.

 

8. Security Measures

We implement industry‑standard safeguards (HTTPS, encrypted storage, access controls) to protect your data. However, no system is entirely risk‑free.

​

9. International Transfers

Your data may be processed outside the UK. We ensure adequate safeguards (Standard Contractual Clauses) for any international transfers.

 

10. Children’s Privacy

FinchIQ is intended for users aged 18+. We do not knowingly collect data from minors.

​

11. Changes to this Policy

We may update this Privacy Policy from time to time. We’ll notify you via email or in-app notice and update the “Last updated” date above.

 

12. Contact Us

If you have questions or concerns about this policy, please email:

Email: contact@finchtechai.com